Privacy Notice — Listen Platform

Last updated: 30 March 2026

1. Introduction

The Centre for Energy Equality (CEE) is committed to protecting and respecting your privacy.

This Privacy Notice explains how we collect, use, and protect your personal data when you use the Listen platform.

It is important that you read this Privacy Notice so that you are fully aware of how and why we are using your data.

2. Who We Are

Centre for Energy Equality (CEE) acts as the data controller in relation to the personal data processed through the Listen platform.

When we refer to "we", "us" or "our" in this Privacy Notice, we mean CEE.

3. Collection of Personal Data

We collect personal data directly from you when you interact with the Listen platform, including when you:

Submit feedback or responses
Provide your contact details

The types of personal data we collect include:

Name
Email address
Feedback, comments, and responses you provide

4. How We Use Your Personal Data

We may process your personal data for one or more of the following purposes:

Data processing activity	Type of data	Lawful basis
Collecting feedback and responses	Name, email address, feedback content	Consent and/or legitimate interests
Responding to enquiries	Name, email address, feedback content	Legitimate interests
Analysis and reporting (including anonymised insights)	Feedback content, usage data	Legitimate interests

Please note that some of the above purposes may overlap, and we may process your personal data under more than one lawful basis depending on the specific circumstances.

5. Who We Share Your Personal Data With

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We may share your personal data with:

Employees, contractors, and service providers who require access to deliver and support the platform
Project partners (including SGN where applicable) for delivery, analysis, and reporting
Regulators, government bodies, or law enforcement agencies where required by law

Where personal data is shared with SGN as part of project delivery, SGN will process your data in accordance with their Privacy Notice.

We do not allow third parties to use your personal data for their own purposes and only permit them to process your data for specified purposes in accordance with our instructions.

6. Failure to Provide Personal Data

Where we need to collect personal data to provide services or fulfil a request and you fail to provide that data, we may not be able to respond to your feedback or provide related services.

7. Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

8. Retention and Security

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In some circumstances, we may anonymise your personal data so that it can no longer be associated with you.

We have put in place appropriate technical and organisational measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed.

Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

9. Data Transfers Outside the UK / EEA

Where personal data is transferred outside the UK or European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses or equivalent mechanisms.

10. Your Data Protection Rights

Under data protection law, you have the right to:

Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing
Request transfer of your personal data
Withdraw consent at any time where we rely on consent

To exercise your rights, please contact: privacy@dataguard.co.uk

Data Protection Officer (DPO)

The contact details for our Data Protection Officer are:

By post:
DataCo International UK Limited
Suite 1, 7th Floor
50 Broadway
London
SW1H 0BL

By email:
privacy@dataguard.co.uk

By phone:
+44 203 514 6557

11. Complaints

If you have any questions about this Privacy Notice or how we handle your personal data, please contact our Data Protection Officer.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

By post:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

By live chat:
https://ico.org.uk/global/contact-us/live-chat

By email:
casework@ico.org.uk

By phone:
+44 303 123 1113

Website:
https://ico.org.uk/global/contact-us/

12. Cookies

We may use cookies or similar technologies to enhance your experience of the Listen platform.

Cookies are small text files placed on your device to help the platform function effectively and to provide insights into how it is used.

Where cookies are used, you will be informed and asked for consent where required.

13. Changes to This Privacy Notice

We reserve the right to update this Privacy Notice at any time. We will provide updates where appropriate and notify you of any significant changes.